The provision of healthcare services makes it necessary to collect, store, use and release your private information. If you do not provide us with this information, we may not be able to offer you the healthcare services you require. Private information will only be used for the provision of appropriate healthcare unless your consent is obtained. We treat your private information with respect and abide by the Australian Privacy Principles, which are found within the Commonwealth Privacy Act 1988 (Privacy Act), as well as other relevant legislation relating to healthcare.
We may collect information about your healthcare from other providers, family members or an authorised representative with your consent (except in life threatening situations where consent is not able to be obtained). Your information may need to be disclosed to other healthcare providers and stakeholders such as Medicare, your private health fund, medical practitioners and dental specialists.
We have safety protocols for the storage of your hard copy and electronic records. Data storage may be outsourced to other private companies where necessary, who are also obliged to comply with Privacy Legislation. Records may be destroyed after a period of 7 years.
You have the right to access or update your health records unless contradicted under the Privacy Act. We request that you make a written request to access records and you may be charged a fee if it is necessary to make copies of your records.